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发信人: Mic (酷鱼), 信区: Virus
标  题: How to fix subscription problems
发信站: 荔园晨风BBS站 (Wed Mar  6 20:00:42 2002), 转信

How to fix subscription problems

Situation:
You are having a problem with your subscription service, such as:

-- It expired early, or states that it will expire earlier than you
expect.
-- Difficulty entering your subscription confirmation number.
-- A problem after renewing your subscription service.
-- Seeing an error when running LiveUpdate.

Solution:
These problems can be caused by corruption of the subscription
information. To correct this, upgrade to the latest version of the
Symantec subscription software. Although this process is not quick,
the three steps are well-defined and are not difficult to do. Carry
out the instructions in the order given. Details follow.

1. Run LiveUpdate and download program updates.
2. Run LiveUpdate again, until no more program updates are available.
3. Run LiveUpdate again to synchronize your computer and the Symantec
servers.

NOTES: If you have not kept current with the updates, you may need to
run LiveUpdate as many as four times in order to receive all program
updates, virus definition updates, and URL updates.
After downloading each program update, you will be prompted to restart
your computer.

Step 1 Run LiveUpdate
1. Start your Symantec program, for example Norton AntiVirus, Norton
Internet Security, Norton Personal Firewall or Norton SystemWorks.
2. Click LiveUpdate.
3. An update reminder appears. The one shown below is the Virus
definitions update reminder. The Norton Internet Security and Norton
Personal Firewall update reminders (not shown) look slightly different.

4. Click "No, just check for free program updates." Click Next.
5. A dialog box saying "Welcome to LiveUpdate" appears. Click Next.
6. A notice appears briefly, then goes away on its own. It lets you know
that LiveUpdate is searching for updates for your products.
7. A dialog box appears, saying that LiveUpdate has found updates to
your Symantec products. The dialog box lists updates that are
preselected for your products. Do not deselect them. Click Next.
8. A notice appears, letting you know that your program files are
being updated.
9. A dialog box appears, thanking you for using LiveUpdate. It lists the
products that have been updated. Click "Finish."
10. A message appears, asking you to restart your computer. Click OK
or Yes. The computer restarts.

Step 2 Run LiveUpdate again until no more program updates are
available
1. Run LiveUpdate as you did in the previous section.
2. Download any additional program updates that are available.
3. Continue to run LiveUpdate in this manner until you see the following
message:

4. Click Finish.

NOTE: You may have to run LiveUpdate as many as four times in order to
obtain all needed updates. You must keep running LiveUpdate until no
more program updates are available.

Step 3 Run LiveUpdate again to synchronize your computer and the
Symantec servers
This initiates the synchronization process between your computer and the
Symantec servers.
1. Open your Web browser.
2. Run LiveUpdate. The "Confirming Subscription Status" message
briefly appears, followed by the Subscription Services Reminder:

NOTE: If you have a fast connection, you may not see the "Confirming
Subscription Status" message.

3. Restart the computer, and the subscription problem should be
corrected.

If your subscription problem was not corrected
If your subscription service is still not up-to-date, please go to the
Web site for your country or region.

United States and Canada
If you live in the United States or Canada, click here.

Europe, Middle East and Africa
If you live in Europe, the Middle East, or Africa, click here.

Asia Pacific
If you live in the Asia Pacific region, click here.

------------------------------------------------------------------------
--------

Product(s): General, LiveReg, LiveReg 2.0, LiveUpdate 1.6 [32 bit
Version]
Operating Systems(s): Windows 95, Windows 98, Windows Me, Windows NT 4.
0, Windows 2000
Document ID: 2001081613132213
Date Created: 10/30/2001
Last Modified: 02/01/2002
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